Client Feedback Survey

We appreciate you taking the time to complete this performance review on our company. At Virtual Intelligence we strive to provide the highest quality and service to our clients therefore all feedback is considered valuable, as it will allow us to provide a better quality of product and service to you.

Please note that the rating for each question is classed as follows, 1- poor/ no, 2- needs improvement/ sometimes, 3- Satisfactory, 4- above average, 5- Highest Quality/ Always. Please select what you believe applies to each question.


    Are you satisfied with our efforts when completing investigations on your behalf?*
    12345

    Do you feel you receive enough updates throughout the duration of the investigation?*
    12345

    Do you find the staff friendly & helpful?*
    12345

    Do you find our reporting style easy to read & understand?*
    12345

    Do you feel you receive enough detail/information from our investigations?*
    12345

    Is there any information/details missing from our reports that you would like added?*
    YesNo

    Are you happy with the details in our statements taken for factual investigations?*
    12345

    Are you happy with the time taken and turn around of our factual investigations?*
    12345

    Is there anything you would like changed in our factual statements / reporting?*
    YesNo

    Do you find the service and quality supplied, value for money?*
    YesNoMostly

    How would you rate the service, quality of work and value for money supplied by Virtual Intelligence in comparison to other investigation firms you have worked with?*
    12345

    Are there any other services that we might focus on in the future that would assist you in your workload?*
    YesNo

    Overall are you happy to continue using Virtual Intelligence in the future?*
    YesNo

    Is there any suggestion you have where you feel we might be able to improve our company/service to assist you? *
    YesNo

    Since our last performance review do you feel Virtual Intelligence has fulfilled all your concerns or suggestions if any were made?
    YesNoMostly

    First Name
    Last Name
    Date
    Company
    Thank you for completing the survey and all details are required as it will allow VIS to provide an improved form of quality reporting and overall service to you.